97hi Terms & Conditions

1. Introduction

These Terms and Conditions (hereinafter "the Terms") constitute a legally binding agreement between you (hereinafter "the Player", "you", or "your") and 97hi (hereinafter "97hi", "the Platform", "we", "us", or "our") governing your access to and use of the 97hi online casino and sports betting platform, accessible at https://97hi.io (hereinafter "the Website").

By accessing the Website, creating an account, making a deposit, claiming a bonus, or placing any wager, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree to any part of these Terms, you must not use the 97hi platform.

These Terms apply to all products and services offered through the 97hi platform, including but not limited to: casino games, live dealer tables, slot games, crash and instant games, and sports betting markets. Specific game rules or promotional terms may supplement these Terms where stated; in the event of any conflict, the specific terms will take precedence over these general Terms for the matter in question.

97hi reserves the right to amend, update, or replace these Terms at any time. Continued use of the platform after any amendment constitutes acceptance of the revised Terms. Players are encouraged to review this page periodically.

2. Eligibility

To register and use the 97hi platform, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 21 years of age. 97hi enforces a strict 21+ age policy for all players.
• You must be a natural person (not a corporation, partnership, or other legal entity) acting in your personal capacity.
• You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction of residence.
• You must not be acting on behalf of any third party. Each account is strictly personal and non-transferable.
• You must not be registered on any self-exclusion list maintained by 97hi or any associated responsible gaming programme.
• You must not have had a previous 97hi account closed for terms violations, fraudulent activity, or responsible gaming reasons.

97hi does not make representations regarding the legality of online gambling in any particular jurisdiction. It is each player's sole responsibility to determine whether accessing and using the 97hi platform is lawful in their location. By registering, you confirm that online gambling is lawful in your jurisdiction and that you are not accessing the platform from a restricted territory.

3. Account Registration

3.1 Single Account Policy

Each player is permitted to hold one (1) active account on the 97hi platform at any time. Creating multiple accounts, whether in your own name or using different personal details, is strictly prohibited and constitutes a material breach of these Terms. If multiple accounts are detected, all accounts may be closed and all balances forfeited.

3.2 Registration Information

When creating a 97hi account, you must provide accurate, complete, and truthful information, including your full legal name, date of birth, contact details, and any other information requested in the registration form. You are responsible for maintaining the accuracy of this information at all times. If any registered information changes, you must update your account without delay.

3.3 Account Security

You are solely responsible for the security of your account credentials, including your username and password. You must not share your login details with any third party. 97hi will never ask for your password via email, live chat, or telephone. Any activity conducted under your account is your responsibility, whether or not it was carried out by you personally. If you suspect that your account has been accessed without your authorisation, you must notify 97hi immediately at [email protected].

3.4 Account Currency

All 97hi accounts are denominated in Bangladeshi Taka (BDT / ৳). All balances, deposits, withdrawals, wagers, wins, and bonus amounts are displayed and processed in BDT. No currency conversion is applied to bKash, Nagad, Rocket, or Upay transactions.

4. Identity Verification (KYC)

97hi is required to verify the identity of all players as part of its commitment to preventing fraud, underage gambling, and money laundering. This process is commonly referred to as Know Your Customer (KYC) verification.

4.1 Verification Triggers

97hi may request identity verification at any of the following points:

• Prior to processing any withdrawal request, regardless of amount.
• When cumulative deposits exceed thresholds set by 97hi's internal compliance policies.
• When unusual account activity is detected by our fraud monitoring systems.
• At any time 97hi deems it necessary to confirm a player's identity, age, or payment method ownership.

4.2 Required Documents

Verification may require submission of one or more of the following documents:

• Proof of Identity: National Identity Card (NID), valid passport, or birth certificate.
• Proof of Age: Any government-issued document confirming date of birth.
• Proof of Payment Method: Screenshot or confirmation of bKash, Nagad, Rocket, or bank account registered in your name.
• Proof of Address: Utility bill, bank statement, or official document issued within the last three months confirming your residential address.

4.3 Processing Timeframes

97hi aims to complete identity verification within 24 to 72 hours of receiving all required documents. Withdrawals will remain pending until verification is successfully completed. 97hi accepts no liability for delays resulting from a player's failure to provide documents promptly or accurately.

Documents must be submitted in a legible format. Blurred, cropped, or altered images will not be accepted and will require resubmission. All submitted documents are handled in accordance with the 97hi Privacy Policy.

5. Deposits

5.1 Accepted Payment Methods

97hi accepts deposits via the following methods for Bangladesh-based players: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change. Current accepted methods are always displayed on the deposit page within your account dashboard.

5.2 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are credited to your 97hi balance instantly under normal operating conditions. Bank transfer and card deposits may take between 15 minutes and 24 hours to appear in your account balance, depending on the issuing institution's processing time. 97hi does not charge fees for deposits; however, your mobile banking or card provider may apply their own transaction fees.

5.3 Deposit Limits

Minimum and maximum deposit limits apply per transaction and per calendar day. Specific limits are displayed on the deposit page within your account. 97hi reserves the right to adjust deposit limits for individual accounts based on account activity, verification status, or responsible gaming requirements. Players who have set voluntary deposit limits through the responsible gaming tools will have those limits applied in addition to standard platform limits, whichever is the lower amount.

5.4 Deposit Ownership

All funds deposited into your 97hi account must originate from a payment method registered in your own name. Deposits from third-party accounts, shared accounts, or accounts belonging to another person are strictly prohibited. 97hi reserves the right to investigate the source of any deposit and to freeze or return funds where third-party ownership is suspected.

6. Withdrawals

6.1 Withdrawal Eligibility

To be eligible to withdraw funds from your 97hi account, you must: (a) have a fully verified account with a completed KYC process; (b) have a positive real-money balance after deducting any applicable active bonus wagering requirements; (c) have complied with all platform terms; and (d) not have any open fraud investigations or account restrictions applied to your account.

6.2 Withdrawal Processing Times

Withdrawal requests to bKash and Nagad are processed within 10 minutes during normal operational hours (Bangladesh Standard Time, UTC+6). Withdrawals to bank accounts are typically processed within 1 to 3 business days. Processing times may be extended during periods of high demand, public holidays, or when additional verification is required. 97hi will notify players via email if a withdrawal is subject to an extended processing period.

6.3 Withdrawal Method Matching

Withdrawals must be made to the same payment method used for the corresponding deposit, wherever technically possible. 97hi applies this policy to protect against fraud and money laundering. Where the original deposit method is no longer available, the player must contact support and provide verification of their alternative payment method before a withdrawal can be processed.

6.4 Withdrawal Limits

Minimum and maximum withdrawal limits per transaction and per calendar day are displayed on the withdrawal page within your account dashboard. 97hi reserves the right to process large withdrawals in instalments over multiple business days while maintaining communication with the player regarding the schedule.

6.5 Unclaimed Balances

Accounts that remain inactive (no login, deposit, or wager activity) for a period of twelve (12) consecutive months with a positive balance will be considered dormant. Dormant account holders will be contacted via their registered email address. Continued inactivity following notification may result in the deduction of a monthly dormancy administration fee as disclosed in the account terms shown at the time of this policy coming into effect.

7. Bonuses & Promotions

7.1 General Bonus Terms

All bonuses and promotional offers made available through the 97hi platform are subject to these general Terms and to any specific terms stated at the time the offer is presented. In the event of a conflict between specific promotional terms and these general Terms, the specific promotional terms will apply for the matter in question.

7.2 Wagering Requirements

Most bonuses awarded on 97hi are subject to wagering requirements, meaning the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before a withdrawal can be requested. The applicable wagering requirement for each bonus is clearly stated in the offer details. It is the player's responsibility to read and understand the wagering requirement before accepting any bonus.

7.3 Game Contributions

Different game types contribute at different rates toward satisfying wagering requirements. As a general guide: most slot games contribute 100% of each wager; live casino games, table games, and sports betting markets may contribute at a reduced rate or may not contribute at all toward a specific bonus's wagering requirement. Contribution rates are disclosed in the individual bonus terms.

7.4 Bonus Expiry

Bonuses that have not been used or whose wagering requirements have not been met within the stated validity period will expire automatically. Expired bonuses and any associated winnings are forfeited without notice. 97hi does not reinstate expired bonuses.

7.5 Bonus Abuse

97hi actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim the same offer more than once, using low-risk betting strategies designed specifically to extract bonus funds without genuine play, and coordinating with other players to exploit promotional offers. Any player found to be engaging in bonus abuse will have their account suspended, all bonuses cancelled, and all bonus-derived winnings forfeited.

7.6 Right to Withdraw or Modify

97hi reserves the right to withdraw, modify, or suspend any promotional offer at any time and without prior notice, except where a player has already actively accepted and partially utilised a specific offer, in which case the terms in effect at the time of acceptance will apply to that player's ongoing use of the offer.

8. Gameplay Rules

8.1 Game Integrity

All casino games available on the 97hi platform are supplied by certified third-party game providers and use certified random number generators (RNGs) or operate as regulated live dealer games. 97hi does not modify game outcomes. Any malfunction of a game voids all affected wagers; in such cases, the wagered amount will be returned to the player's account balance.

8.2 Sports Betting Rules

Sports betting markets on 97hi are governed by the specific rules for each sport and market type, as displayed within the sportsbook section of the platform. In the event of a discrepancy between displayed odds and the correct market odds due to a technical error, 97hi reserves the right to void the affected bets and refund the wagered stake. Bets placed after an event has concluded (late bets) are void regardless of the displayed outcome.

8.3 Minimum and Maximum Wagers

Minimum and maximum bet limits apply to all games and sports betting markets. These limits are displayed within the game interface or market detail panel and may vary by game, market type, and player account tier. 97hi reserves the right to apply individual account-level wagering limits at its discretion.

8.4 Disconnections

In the event of a disconnection during a game round, the game will resume from the point of disconnection when you reconnect, provided the session remains active on the server. If a game round cannot be resumed, the hand or spin will be completed automatically according to standard game rules, and the outcome will be displayed upon reconnection. 97hi accepts no liability for losses arising from disconnections caused by your internet service provider or device.

9. Responsible Gaming

97hi is committed to promoting responsible gambling and provides a range of tools to help players manage their gaming activity. These tools are accessible through every registered account dashboard and include:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Reminders: Receive alerts after a configurable period of continuous play.
• Cooling-Off Period: Temporarily suspend access to your account for a defined period.
• Self-Exclusion: Permanently close your account and prevent re-registration for a minimum period of six months.

Players who believe they may have a gambling problem are strongly encouraged to use these tools immediately and to contact the 97hi responsible gaming team at [email protected]. Self-exclusion requests are processed immediately upon receipt. For further guidance, players are directed to the 97hi Responsible Gaming page.

97hi reserves the right to enforce responsible gaming measures on any account where patterns of potentially harmful gambling behaviour are identified, including applying deposit limits, session limits, or temporary account suspensions without prior request from the player.

10. Prohibited Conduct

The following actions are strictly prohibited on the 97hi platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of all balances, and reporting to relevant authorities where applicable:

• Providing false, inaccurate, or misleading personal information during registration or verification.
• Registering or operating more than one account on the platform.
• Using automated tools, bots, scripts, or any software designed to manipulate game outcomes or gain an unfair advantage.
• Colluding with other players in any game, particularly in live poker or other competitive formats.
• Exploiting software errors, glitches, or vulnerabilities to obtain funds, credits, or any advantage not intended by the platform.
• Depositing or withdrawing funds on behalf of a third party or as part of a money laundering scheme.
• Using the platform for any purpose other than legitimate personal entertainment.
• Attempting to reverse-engineer, copy, or reproduce any part of the 97hi platform or its proprietary software.
• Engaging in any conduct that damages or disrupts the integrity of the platform, its operations, or its player community.
• Harassing, abusing, or threatening 97hi staff, support agents, or other players through any communication channel.

11. Account Suspension & Closure

11.1 Suspension by 97hi

97hi reserves the right to suspend or close any player account at any time, with or without prior notice, in circumstances including but not limited to: suspected terms violation, suspected fraud, failure to complete KYC verification within required timeframes, or where the continued operation of an account presents a risk to the integrity of the platform or to the player's own wellbeing.

11.2 Balances on Closure

Where an account is closed by 97hi due to a terms violation or confirmed fraudulent activity, all balances including deposits, pending withdrawals, and bonus funds may be forfeited. Where an account is closed at the player's request, or for reasons unrelated to misconduct, any verified real-money balance will be returned to the player's registered payment method within 5 to 10 business days.

11.3 Closure by the Player

Players who wish to close their 97hi account voluntarily may do so by contacting [email protected]. Requests will be processed within 24 hours. Players choosing to close their account for responsible gaming reasons will be offered the self-exclusion option as an alternative or in addition to account closure.

12. Limitation of Liability

To the fullest extent permitted under applicable law, 97hi, its directors, employees, partners, and service providers shall not be liable for:

• Any loss of funds arising from unauthorised account access where the player has failed to maintain the security of their credentials.
• Any financial loss arising from participation in casino games or sports betting, which the player accepts is inherently a risk activity.
• Any interruption, suspension, or termination of the platform resulting from circumstances outside 97hi's reasonable control, including but not limited to internet outages, government actions, or force majeure events.
• Any indirect, consequential, incidental, special, or punitive damages of any kind, whether arising in contract, tort, or otherwise.
• Any loss arising from the player's reliance on information, odds, or statistics displayed on the platform where such information contains a technical error.

97hi's total aggregate liability to any single player, arising from or relating to these Terms or the use of the platform, shall in no event exceed the total deposits made by that player during the 30-day period immediately preceding the event giving rise to the claim.

13. Privacy & Data

97hi collects and processes personal data as described in the 97hi Privacy Policy, which forms part of these Terms by reference. By registering an account, you consent to the collection, processing, and storage of your personal data in accordance with the Privacy Policy.

97hi uses SSL 256-bit encryption on all connections to the platform. Personal data, payment details, and account credentials are stored on secured servers. Payment credentials such as bKash PINs, Nagad PINs, and card numbers are never stored by 97hi — all payment processing is handled directly by the respective payment providers through their own secured systems.

97hi does not sell, rent, or share player personal data with third parties for marketing purposes without explicit consent. Data may be shared with regulatory authorities, fraud prevention services, and payment processors as required for the lawful operation of the platform.

14. Amendments to These Terms

97hi reserves the right to revise these Terms at any time. When material changes are made, 97hi will notify registered players via the email address on record and will display a notice on the platform. The revised Terms will take effect 14 days after notification, or immediately where required by law or to address urgent security concerns.

Players who do not accept the revised Terms must cease using the platform before the effective date of the changes and may request account closure with refund of any real-money balance. Continued use of the platform after the effective date constitutes full acceptance of the revised Terms.

All previous versions of the Terms are archived and available on request by contacting [email protected]. The version currently published on this page is the version in effect.

15. Contact Information

If you have questions, concerns, or complaints regarding these Terms or any aspect of the 97hi platform, please contact us through the following channels. All contact information is for written communication only — no clickable links are provided in accordance with our communication policy.

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Live Chat: Available 24/7 via the platform dashboard (Bangladesh Standard Time)

97hi aims to respond to all written enquiries within 24 hours during standard business hours (Bangladesh Standard Time, UTC+6). Complaints will be acknowledged within 24 hours and investigated within 5 business days. Players who are dissatisfied with the resolution of a complaint may escalate the matter in writing to our senior compliance team at the same email address, marked clearly as a formal escalation.