Responsible Gaming at 97hi
97hi is committed to providing a safe, fair, and transparent gambling environment for all players in Bangladesh. Our responsible gaming framework puts you in control — with tools, limits, and support available around the clock.
Our Commitment to Safe Play
At 97hi, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that gambling should always be an enjoyable, recreational activity and that every player deserves access to the tools and information needed to keep it that way. Our responsible gaming programme is designed specifically for the Bangladesh market, reflecting the realities of how players in Dhaka, Chittagong, Sylhet, and across the country engage with online gaming platforms.
The 97hi platform offers a comprehensive set of player protection tools, including deposit limits, wager limits, session time reminders, cooling-off periods, and full self-exclusion. These tools are available to every registered player at any time, free of charge, and take effect promptly upon activation. You do not need to provide a reason to use them — your wellbeing is reason enough.
We also train our customer support team to recognise signs of problem gambling and to respond sensitively to players who may be struggling. Our 24/7 live chat, email, and WhatsApp support channels are always available for players who need guidance, assistance activating a limit, or simply someone to talk to about their gaming habits.
97hi strictly enforces its 21+ age restriction. All accounts undergo identity verification, and any account found to belong to a person under the age of 21 is immediately closed. We ask parents and guardians to use device-level parental controls to prevent underage access to online gambling platforms.
Every feature on the 97hi platform is built with player protection in mind. From the moment you register, responsible gaming tools are part of your account dashboard.
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka to ensure your gambling spend stays within a budget you are comfortable with.
Activate session reminders that alert you when you have been playing for a set period of time, helping you maintain a healthy balance between gaming and daily life.
Request a temporary or permanent self-exclusion at any time. Once activated, your account will be suspended for the selected period with no option to reverse early.
Responsible Gaming Tools Explained
97hi provides a full suite of player-controlled responsible gaming tools. Each tool is accessible directly from your account settings and takes effect as described below. Contact our support team at any time for help activating any of these features.
Deposit limits allow you to cap the total amount of Taka you deposit into your 97hi account within a defined time period. Once a limit is reached, no further deposits are accepted until the period resets.
- Daily limit: resets every 24 hours at midnight BST
- Weekly limit: resets every Monday at 00:00 BST
- Monthly limit: resets on the 1st of each month
- Reducing a limit takes effect immediately
- Increasing a limit requires a 7-day cooling period
Wager limits let you define the maximum amount you can stake on a single bet or game round, or across all games within a time period. This prevents impulsive large bets during emotionally charged sessions.
- Single-bet cap: maximum stake per round or slip
- Daily wager cap: total stakes within 24 hours
- Applies across casino games, slots, and sports betting
- Reductions apply instantly; increases require a 24-hour review
A loss limit defines the maximum net amount you are willing to lose within a given period. Once your net losses reach the set threshold, your account is automatically paused for the remainder of that period.
- Daily, weekly, and monthly options available
- Calculated as total wagers minus total winnings within the period
- Account pauses automatically — no manual action needed
- Recommended for players who find it difficult to stop after a run of losses
Session time reminders send you a notification — on screen and optionally by email — after you have been logged in and playing for a set duration. This helps you stay conscious of how long you have been engaged with the platform.
- Set reminders at 30, 60, 90, or 120-minute intervals
- Notification appears as an on-screen overlay
- You choose whether to continue or end your session
- Works across all game categories: slots, live casino, cricket betting
A cooling-off period temporarily suspends your ability to deposit or place bets for a defined short period — typically 24 hours, 48 hours, 7 days, or 30 days — while keeping your account and balance intact.
- Available options: 24 hours, 48 hours, 7 days, 30 days
- Existing pending bets are settled normally during the period
- Withdrawals remain available throughout the cooling-off period
- Cannot be reversed early once activated — this is intentional
Self-exclusion is the most powerful tool available on 97hi. It fully closes your account to all gambling activity for a chosen period. During self-exclusion, you will not be able to log in, deposit, or place bets.
- Temporary: 6 months, 1 year, 2 years, or 5 years
- Permanent: indefinite closure — cannot be reversed
- All marketing communications are stopped immediately
- Account balance is preserved; withdrawals can be processed
- Takes effect within 24 hours of request
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved beyond entertainment and is becoming a harmful pattern. If you identify with several of these, we strongly encourage you to use 97hi's responsible gaming tools or contact our support team.
Self-Assessment Questions
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly and privately. If you answer "Yes" to three or more questions, we strongly recommend activating a deposit limit, cooling-off period, or self-exclusion on your 97hi account, and consider reaching out to a professional support service.
How to Request Self-Exclusion
If you have decided that you need a break from gambling — whether short-term or permanent — 97hi makes the self-exclusion process straightforward. Follow the steps below to activate self-exclusion on your account today.
- Contact our support team via live chat (available 24/7), email at [email protected], or WhatsApp at +880 1700 000000. State clearly that you wish to self-exclude.
- Choose your exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent. Our support agent will confirm your choice and log the request.
- Verify your identity so we can confirm the request is coming from the account holder. This protects against unauthorised account closures.
- Receive confirmation via your registered email address. Self-exclusion takes effect within 24 hours of the confirmed request.
- Withdraw your balance — any remaining balance in your account can be withdrawn during the exclusion period. Our support team will assist you with this.
- Stay excluded — 97hi will not send you marketing communications during the exclusion period. If you attempt to re-register, any new account will be closed upon detection.
Get Support Now
If gambling is causing you distress or financial difficulty, do not wait. Reach out to our support team immediately through any of the channels below. All responsible gaming requests are handled with full confidentiality and without judgement.
Tips for Healthy, Enjoyable Play
Responsible gambling is about enjoying the entertainment that 97hi offers while staying firmly in control. These practical guidelines will help you keep your gaming experience positive and sustainable.
Decide in advance the maximum amount in Taka you are comfortable spending in a session — and treat it as an entertainment expense, not an investment. Use 97hi's deposit limit tool to enforce this budget automatically so you never exceed it, even in the heat of the moment.
It is easy to lose track of time when you are engaged in live casino games or a close cricket betting match. Set a session time reminder on your 97hi account and also use your phone's built-in screen time tracker to monitor daily usage. Take regular breaks — even a five-minute break can reset your perspective.
Approach every gaming session on 97hi as a form of entertainment — the same way you might enjoy watching a BPL match or going to the cinema. Winnings are a welcome bonus, not a reliable income source. Never gamble with money intended for essential household expenses such as groceries, utilities, or school fees.
If you have reached your session budget and the results have not gone your way, accept the outcome and stop. Chasing losses — placing larger bets to recover earlier losses — is the most common pathway to serious problem gambling. Activate a loss limit on your account to make this decision automatically for you.
Gambling while emotionally distressed — whether due to financial pressure, relationship difficulties, work stress, or physical fatigue — significantly increases the risk of impulsive, uncontrolled betting. If you are going through a difficult period, consider activating a cooling-off period on your account until you feel settled.
If gambling is causing you worry, talking openly with a trusted friend, family member, or community leader can be enormously helpful. You do not have to face gambling difficulties alone. 97hi's support team is also here 24/7 and will always respond with empathy, confidentiality, and practical guidance.
Parental Controls & Underage Protection
97hi is a strictly adults-only platform. All players must be 21 years of age or older to register and play. Age verification is mandatory and is conducted as part of the KYC (Know Your Customer) process. Any account found to belong to a person under the age of 21 is immediately suspended and closed.
We strongly encourage parents and guardians in Bangladesh to take an active role in preventing underage access to online gambling platforms. Modern smartphones and computers offer built-in parental control features that can restrict access to gambling websites and apps. We recommend configuring these controls on any device that might be used by minors in your household.
In addition to device-level controls, parents should speak openly with their children about the risks of gambling and the reasons why it is restricted to adults. Education and open communication are among the most effective tools for preventing underage gambling.
If you suspect that a minor has accessed your 97hi account or created their own account, please contact us immediately at [email protected]. We will investigate the matter promptly, suspend the account, and delete any data collected from the minor in line with our Privacy Policy.
Protecting Your 97hi Account
Keeping your 97hi account secure is an important part of responsible gaming. A secure account ensures that only you can access your funds and that no unauthorised person — including a minor — can use your account to gamble.
Follow these best practices to keep your account safe:
- Use a strong, unique password that you do not use on any other website or app.
- Never share your login credentials with anyone — including friends or family members.
- Log out of your 97hi account after every session, especially on shared or family devices.
- Enable two-factor authentication (2FA) if prompted during login for an additional layer of security.
- Do not save your password in a browser on a shared device that a minor might use.
- If you believe your account has been accessed by someone else, contact support immediately to lock the account.
97hi uses 256-bit SSL encryption to protect all data transmitted between your device and our platform. We will never ask for your password via email, live chat, or WhatsApp. If you receive any such request, treat it as suspicious and contact our support team to report it.
Play Responsibly at 97hi
Responsible gaming tools are available to every 97hi player at no cost. Set your limits, take a break when you need one, and enjoy the 97hi platform safely. Browse our games, read the FAQ, or contact our support team — we are here for you 24/7.