97hi Frequently Asked Questions

Creating a 97hi account takes less than three minutes. Visit 97hi.io, click the registration button, and fill in your mobile number, a secure password, and your date of birth to confirm you are 21 or older. Once submitted, you will receive an OTP via SMS to verify your number. After OTP confirmation your account is active and ready for your first deposit via bKash, Nagad, or Rocket.

97hi requires a valid government-issued photo ID for KYC verification. Acceptable documents include a Bangladesh National ID card (NID), passport, or driving licence. You may also be asked to submit a selfie holding your ID and a recent utility bill or bank statement for address confirmation. Verification is typically completed within 24 hours of document submission.

You must be at least 21 years old to register and play on 97hi. This age restriction applies to all game categories including sports betting, live casino, and slots. Age is verified during the KYC process, and any account found to belong to a person under 21 is immediately closed. 97hi takes underage gambling prevention very seriously.

To reset your 97hi password, click the "Forgot Password" link on the login page and enter your registered mobile number. You will receive a one-time password (OTP) via SMS. Enter the OTP on the reset page, then create a new strong password. If you no longer have access to your registered number, contact 97hi support via live chat or email at [email protected] for manual account recovery.

No — 97hi strictly allows one account per person. Creating duplicate or multiple accounts is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances or bonuses. If you believe a duplicate account was created in your name by mistake, contact support immediately at [email protected].

To deposit via bKash on 97hi, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a 97hi merchant bKash number. Open your bKash app, choose Send Money, enter the merchant number, the amount you wish to deposit, and your bKash PIN to confirm. Return to 97hi and submit the transaction ID. Deposits are credited within 5–15 minutes during business hours.

Nagad deposits on 97hi are typically credited within 5 to 15 minutes of submitting a valid transaction reference. During peak hours or public holidays, processing may take up to 30 minutes. If your deposit has not appeared in your 97hi balance after 30 minutes, contact our 24/7 live chat support with your Nagad transaction ID and the amount deposited, and our team will resolve it promptly.

The minimum deposit on 97hi is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500. These minimums ensure your account is credited efficiently and that transaction costs are manageable for both you and the platform.

The minimum withdrawal on 97hi is ৳500 for all mobile wallet methods (bKash, Nagad, Rocket, Upay). For bank transfers the minimum is ৳1,000. Withdrawals require your account to be fully KYC-verified and your payment method to match the name on your 97hi account. Unverified accounts cannot process withdrawals — complete KYC first to avoid delays.

Most 97hi withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours of approval during business hours (9:00 AM – 11:00 PM BST). Bank transfer withdrawals typically take 1 to 3 business days. Withdrawal requests submitted late at night or during national holidays in Bangladesh may be processed the following business day. Large withdrawal amounts may require an additional review step.

97hi does not charge any internal platform fee for deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) may apply their standard transaction fees according to their own fee schedules. Bank transfer charges vary by bank. 97hi recommends checking your wallet or bank app for the current fee structure before initiating a transaction.

To bet on cricket at 97hi, log in and navigate to the Cricket section. You will find upcoming and live matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals. Select a match, choose your market (match winner, top batsman, total runs, and more), enter your stake in BDT, and confirm the bet slip. Live betting odds update in real time during a match, so review your bet slip carefully before confirming.

97hi offers a wide range of cricket betting markets across all formats. Popular markets include match winner, toss winner, highest opening partnership, top batsman, top bowler, total sixes, man of the match, and over-by-over run totals. For BPL and IPL matches, additional in-play markets open during the game. T20 World Cup matches receive the deepest market coverage on the platform.

Yes, 97hi is fully optimised for mobile play on both Android and iOS devices in Bangladesh. The platform runs smoothly through any modern mobile browser — Chrome, Firefox, or Samsung Internet — without requiring a separate app download. All game categories including live casino, slots, and cricket betting work on mobile, and bKash and Nagad deposits can be made directly from your phone.

RTP stands for Return to Player and represents the theoretical percentage of wagered money a slot game pays back over a large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of rounds. All slot games on 97hi have published RTPs that can be found in each game's information panel. 97hi does not alter RTPs set by the original game providers.

Yes, 97hi features a full live casino section powered by Evolution Gaming and Ezugi, among others. Available tables include live baccarat, live roulette, live blackjack, live teen patti, and live andar bahar — all streamed in real time with professional human dealers. The live casino section is accessible 24/7, and tables operate at a wide range of stake levels to suit both casual players and high-rollers in Bangladesh.

The 97hi welcome bonus is available to new players on their first deposit. After registering and completing your first deposit, the bonus is credited to your account automatically — there is no promo code required. Bonus amounts and percentages vary by current promotion. Check the Promotions section of your account dashboard for the exact terms, including the applicable bonus percentage and any minimum deposit threshold.

Wagering requirements on 97hi bonuses specify how many times you must wager the bonus amount before it can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before requesting a withdrawal of bonus-derived winnings. Wagering requirements vary by promotion — always read the full bonus terms displayed in the Promotions section before claiming.

Yes, all 97hi bonuses carry an expiry period from the date they are credited to your account. If the wagering requirements are not completed within the specified period, the bonus and any winnings derived from it are forfeited automatically. The expiry window varies by promotion type — welcome bonuses, reload bonuses, and free spins each have their own terms. Check your active bonuses in the account dashboard for remaining time.

97hi runs regular free spins promotions on selected slot titles, particularly on newly launched games from providers like Pragmatic Play and NetEnt. Free spins are sometimes bundled with deposit bonuses and at other times offered as standalone promotions via email or SMS to eligible players. Winnings from free spins are usually subject to a wagering requirement before withdrawal. Check the Promotions page for active free spins offers.

97hi rewards its most active players through a tiered loyalty programme. As you wager across sports betting, slots, and live casino, you accumulate loyalty points that unlock higher tiers with improved benefits — including faster withdrawal processing, dedicated account managers, higher deposit bonuses, and exclusive reload offers. Contact the 97hi support team via live chat to learn more about your current loyalty tier and how to progress.

97hi uses 256-bit SSL encryption to protect all player data and financial transactions on the platform. Player funds are held separately from operational funds. All slot and live casino games are supplied by internationally certified providers with independently audited RNG systems, ensuring fair outcomes. 97hi also maintains a comprehensive responsible gaming framework including deposit limits, self-exclusion, and 24/7 player support.

You can set daily, weekly, or monthly deposit limits directly from your 97hi account settings under the Responsible Gaming section. Enter your preferred limit in BDT and confirm. Reductions to existing limits take effect immediately. Increases to a limit are subject to a mandatory 7-day cooling period to protect against impulsive decisions. You can also contact 97hi support at [email protected] to request a limit change.

To self-exclude from 97hi, contact our support team via 24/7 live chat, email at [email protected], or WhatsApp at +880 1700 000000 and state that you wish to self-exclude. Choose a period of 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Self-exclusion is confirmed by email and takes effect within 24 hours. It cannot be reversed before the chosen end date. Any remaining balance can be withdrawn during the exclusion period.

Yes, 97hi accepts deposits via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay in addition to bKash and Nagad. The deposit process is the same for all mobile wallets: select your wallet in the Deposit section, follow the on-screen transfer instructions, and submit your transaction reference. Rocket and Upay deposits are credited within 5 to 20 minutes under normal conditions.